Collection Request

Create an order for a driver to go pick up a parcel at a third location and let it be deliverd to a place of your choice.

Create a collection request

A collection request is an ‘inverted’ shipment.

How it works:
- You order a driver to come a location (A), where he will bring the label to the door. The is no need to mail or print your parcel label, we will take care of it.
- The parcel needs to properly prepared and boxed, ready for shipment. The only thing waiting would be the printed label to be applied to it
- The driver attaches the label to the parcel and scans it. The parcel travels along to the depot where it is injected into to the network
- The parcel will be delivered to your address (B) or even to another address of your choice (C)
click to enlarge
Saving:
- Choose a pickup date other than today
- Enter all details and click save, then confirm
- The shipment creation is printer less, it only requires a saved order to be processed. The DPD Driver will print the label and bring it with him.
Good to know:
- A Collection Request is not the same as a Pickup Request. A Collection request is asking DPD to go pick up a parcel somewhere and deliver it back to you or a third party. A Pickup Request is simply asking DPD to send a driver to you to come pick up the parcels you made.
- If you don’t want the parcel to be delivered to your account address, unselect ‘Send to my pickup address’ and fill out the recipient data
- Including a phone number for the sender is always useful
- Weight is not mandatory for collection requests, since you can not weigh it yourself. An estimate is welcome
- Daily cut-off time to save a collection request and process it next day is 15h30 CET
- Upon saving you will get a reference. You will know the parcel label number of the shipment by clicking the order next day or via going to MyDPD For Business
- You cannot cancel a collection request from DPD Shipper onwards, you need to contact sender.care@dpd.be to do so. Please include your account number, name, order reference, collection request address, time and date of the order when doing so

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Create an order for a driver to go pick up a parcel at a third location and let it be deliverd to a place of your choice.

Create a collection request