Troubleshooting – Call Debugging

  1. Error code listing

    Error code Customer DPD Service Description
    address_name_length_too_long Shipment Address name too long. Maximum length is 35 characters
    address_street_length_too_long Shipment Street name too long. Maximum length is 35 characters
    Collecting_address_for_CR_not_specified Shipment Please rovide correct collecting or pickup address for Collection Request.
    DELICOM_ERR_AUTHENTICATION Shipment Invalid Authentication data provided. Check DelisID and AuthToken
    DELICOM_ERR_BAD_PRODUCT Shipment Bad product code specified. Contact DPD if you the product code is allowed for you, but not working
    DELICOM_ERR_INVALID_AVAILABILITY_DATE Parcelshop Invalid date for checking parcel shop availability in search parameters.
    DELICOM_ERR_MISSING_PARCELSHOPID Shipment Parcel shop ID missing. Error occurs when PSD product is specified or parcel shop delivery attributes are provided but are not complete.
    DELICOM_ERR_NOT_SUPPORTED_PAPER_FORMAT Shipment Invalid paper format defined for printing. A4 and A6 is allowed
    DELICOM_ERR_TOKEN_NOT_PRESENT All except Login Authentication token missing from request.
    DELICOM_ERR_TOO_LONG_CITY Shipment Recipient’s cirty name too long. Maximum length is 35 characters
    DELICOM_ERR_TOO_LONG_CUSTOMER_REF_NUMBER1 (or 2,3,4) Shipment Shipment reference 1 (or 2,3,4) too long. Maximum length is 35 characters
    DELICOM_ERR_TOO_LONG_NAME1 Shipment Recipient’s name too long. Maximum length is 35 characters
    DELICOM_ERR_TOO_LONG_NAME2 Shipment Recipient’s name (second line) too long. Maximum length is 35 characters
    DELICOM_ERR_TOO_LONG_SENDER_CITY Shipment Sender’s cirty name too long. Maximum length is 35 characters
    DELICOM_ERR_TOO_LONG_SENDER_NAME1 Shipment Sender’s name too long. Maximum length is 35 characters
    DELICOM_ERR_TOO_LONG_SENDER_NAME2 Shipment Sender’s name (second line) too long. Maximum length is 35 characters
    DELICOM_ERR_TYRES_NOT_SUPPORTED Shipment Bad product option ‘Tyres’. Contact DPD if you the product code is allowed for you, but not working
    DELICOM_ERR_UNEXPECTED All except Login Something unexpected happened, please contact DPD.
    Empty_email_address Shipment Contact/notification email is required, please provide it.
    Empty_phone_number Shipment Contact/notification phone number is required, please provide it.
    Empty_phone_number_and_email Shipment Contact/notification email or phone number is required, please provide it.
    ERR_DELICOM_AUTH_DATA_MISSING All except Login Authentication data haven’t been provided as required.
    ERR_DELICOM_AUTH_HEADER_MISSING All Authentication data haven’t been provided as required (XML SOAP header missing).
    ERR_DELICOM_CUST_NO_CONFIG All Customer doesn’t have an active configuration for given login. Contact DPD
    ERR_DELICOM_TOKEN_EXPIRED All except Login Request a valid token using the LoginService. Tokens are valid for 24h
    ERR_DELICOM_TOKEN_INCORRECT All except Login Request a valid token using the LoginService.
    err_parcel_number_taken_meanwhile Shipment Retry the shipment call. The parcelnumber was already taken by another of your calls. This can occur with high load/frequency subsequent calls.
    ERR_RETURN_NOT_FOUND All System configuration error,contact DPD.
    gross_weight_and_declared_weight_are_not_equal Shipment Check if customs clearance data are provided equally.
    Incorrect_email_address Shipment Email address is in wrong format.
    Incorrect_phone_number Shipment Phone number is in incorrect format. Use stardadized tel. number format (for example +134564784454).
    invalid_city_name Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address, it can mean error there.
    invalid_dest_city Shipment City name can not be validated with country/zip
    invalid_dest_zip Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address.
    invalid_zip Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address.
    My_pudo_deserialize_error Parcelshop There has been an error querying pickup points data. Contact DPD
    My_pudo_error Parcelshop There has been an error querying pickup points data. Contact DPD
    Parcel_exceeds_maximum_allowed_weight Shipment Maximum parcel weight exceeded for recipients destination and product.
    Parcel_number_already_exists Shipment A parcel number that was already used has been provided.
    Parcel_number_invalid_length Shipment Use correct length of the parcel number when providing own parcel number in request.
    Parcel_number_not_available_within_ranges Shipment Contact DPD, your labelrange has been depleted. We will renew it asap.
    Parcel_number_not_numeric Shipment Parcel number can contain only numbers, not letters.
    Parcel_number_not_within_customer_ranges Shipment A parcel number that doesn’t belong to the customer making the request has been provided.
    Product_not_allowed_in_destination Shipment A specific rule set by the business unit in Shipper Admin forbids the delivery of the product to the recipient’s country.
    Products_combination_not_allowed Shipment A specific rule set by the business unit in Shipper Admin forbids combining products and additional services specified in the request.
    program_logic_fault All Unexpected error. Customer should contact DPD.
    protocol_error_no_shipment_to_print End-of-Day If no shipments fit into the filter specified by EOD service request, customer gets this error.
    Return_address_must_be_specified_for_return_service Shipment Missing return address if the return is used as additional service (if there is a normal product + a return parcel specified).
    Routing_impossible Shipment The selected product and services combination isn’t routable (deliverable) to given destination according to the GeoRouting data.
    Routing_impossible_service_codes_not_found Shipment If CountrySpecificService code is provided, it’s an invalid one.
    Sending_depot_unknown Shipment Wrong sending depot set for pickup address.
    SHP_VALID_ERR_API_ENDPOINT_NOT_ALLOWED All Endpoint not allowed, contact DPD if you should be able to use it.
    SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME1 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME1 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME1 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME1 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_SENDER_STREET Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_SENDER_STREET2 Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_STREET Shipment Maximum length is 35 characters
    SHP_VALID_ERR_TOO_LONG_STREET2 Shipment Maximum length is 35 characters
    SCHEMA_VALIDATION All The WS request was malformed, check the xml structure
    Unknown_return_service_code Shipment This is a system configuration error. If it occurs, contact DPD.
    Unknown_sms_notification_allowance_type_code Shipment This is a system configuration error. If it occurs, contact DPD.
    Zero_cod_amount_not_allowed Shipment Customer should provide a non-sero and non-negative COD amount.
    SYSTEM_ERROR_TRANSIENT All Retry the call after a minute. If the error repeats, The system might be overloaded. Contact DPD
    SYSTEM_DOWN_UNEXPECTED All Webservice is down. Contact DPD
    SYSTEM_DOWN_MAINTANANCE All Webservice is down for maintanance. Retry in a few minutes.

     

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