MyDPD 4 Business

A portal to generate all kinds of reports and follow up on your shipments as a Sender. You can also find the FAQ for MyDPD4Business to the very bottom of this page.

  1. Introduction

    Every DPD customer can require access to the MyDPD4Business tool. This is the tool to which you as a sender have access.

    You can find an extensive guide on how to use MyDPD4Business within the tool itself:

    1. Request a MyDPD4Business access via your Sales representative
    2. Login via the login page
    3. Click on the question mark in the top right corner
    4. Then click on Help

    If you would like access to the tool, please contact your Sales representative.

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Frequently Asked Questions

We strongly advise against it. Using a shared email address that multiple people can access presents a substantial security risk and facilitates fraudulent practices. When a shared email is used to commit fraud, DPD would be unable to identify the perpetrator. Therefor, we strongly recommend a one user, one email policy for MyDPD4Business.

  • The email address the affected user connects with.
  • A parcel number when applicable
  • A clear description of the problem with screenshots or a recording of the problem if possible.
  • Which browser you are using + the version

This is most likely due to DPD not having received electronic data (EDI) for this shipment or it means the account on which these shipments were created was not yet added to your profile. Please contact your DPD IT Support contact for this.

This means your subaccounts were not yet assigned to your user in MyDPD4Business. Please contact your Sales Representative for this.

This is a limit imposed by certain GDPR rules and technical constraints for performance. Unfortunately, this constraint can’t be lifted. However, we do have Scaninfo as an  alternative for mass-download of tracking files or our API ParcelLifeCycle for ad-hoc requests.

This can be done in the Reports tab, then go to Redirection Reporting in the left menu below the search button. You will then see all redirections. You can click on those you want a list of.

In the My Parcels tab, you can click on the filter button:

From here, you can choose to only show statuses that imply the parcel not delivered yet.

In the Account Selection list above the Search button, you can search for account names or numbers. You can also see the full account name by hovering over a certain account: